Help with travel
Am I eligible for patient transport?
Patient transport service
Safe, supported travel for those who need it
If your medical condition makes it hard or unsafe to travel by public or private transport, you may be eligible for our NHS-funded patient transport service. We can also help with travel costs if you meet certain criteria.
We offer support for patients who:
- Need help from trained staff during the journey.
- Would put their health at risk by travelling another way.
- Have mobility problems that prevent safe travel
How do I know if I am eligible?
Contact us
To see if you are eligible
Please phone 020 7767 3344 to speak to our team or email us.
We are here Monday–Friday, 9am–5pm.
Please book at least 72 hours before your appointment.
If you disagree with the decision about your eligibility, you can ask for a review.
Read our non-emergency patient transport service charter [pdf] 604KB
High Dependency Unit (HDU) Transportation
High dependency transport
Specialist support for critically ill patients
We provide high dependency transport for patients who need medical monitoring or treatment during their journey, such as oxygen or suction.
Call 020 7767 3344 to arrange HDU transport.
Help with travel costs
Help with travel costs
You may be able to claim back what you spend
If you’re referred to one of our hospitals for NHS treatment or tests, you may be able to claim back reasonable travel costs through the Healthcare Travel Costs Scheme.
You’ll need:
- Proof you’re entitled to claim
- A completed claim form (available from your clinic or ward)
- Proof of travel (Oyster fare, train ticket, petrol receipt)
Please note: taxi, minicab and parking costs cannot be refunded.
Email your claim with all of your documents.
Or visit the cashier’s office, 2nd Floor, central tower, The Royal London Hospital.
Phone us: 020 3594 1040, Monday–Friday, 9am–4pm (closed 1–1.30pm).
You can claim up to 3 months after your appointment.
ULEZ and CC
ULEZ and congestion charge
Claim back daily charges if you travel into central London
If you drive to an NHS appointment inside the ULEZ or Congestion Charge zone, you may be able to claim a refund.
Please phone the cashier’s office on 020 3594 1040 for assistance.
Complete your ULEZ & Congestion Charge reimbursement form [docx] 48KB