Help with travel

Patient transport team

Am I eligible for patient transport?

Porter with wheelchair

Patient transport service

Safe, supported travel for those who need it

If your medical condition makes it hard or unsafe to travel by public or private transport, you may be eligible for our NHS-funded patient transport service. We can also help with travel costs if you meet certain criteria.

We offer support for patients who:

  • Need help from trained staff during the journey.
  • Would put their health at risk by travelling another way.
  • Have mobility problems that prevent safe travel

How do I know if I am eligible?

Call centre person in uniform

Contact us

To see if you are eligible

Please phone 020 7767 3344 to speak to our team or email us.

We are here Monday–Friday, 9am–5pm.

Please book at least 72 hours before your appointment.

If you disagree with the decision about your eligibility, you can ask for a review.

Read our non-emergency patient transport service charter [pdf] 604KB

 

High Dependency Unit (HDU) Transportation

Critically ill patient being transported

High dependency transport

Specialist support for critically ill patients

We provide high dependency transport for patients who need medical monitoring or treatment during their journey, such as oxygen or suction.

Call 020 7767 3344 to arrange HDU transport.

Help with travel costs

Volunteer with visitor

Help with travel costs

You may be able to claim back what you spend

If you’re referred to one of our hospitals for NHS treatment or tests, you may be able to claim back reasonable travel costs through the Healthcare Travel Costs Scheme.

You’ll need:

  • Proof you’re entitled to claim
  • A completed claim form (available from your clinic or ward)
  • Proof of travel (Oyster fare, train ticket, petrol receipt)

Please note: taxi, minicab and parking costs cannot be refunded.

Email your claim with all of your documents.

Or visit the cashier’s office, 2nd Floor, central tower, The Royal London Hospital.

Phone us: 020 3594 1040, Monday–Friday, 9am–4pm (closed 1–1.30pm).

You can claim up to 3 months after your appointment.

ULEZ and CC

Buildings in Canary Wharf

ULEZ and congestion charge

Claim back daily charges if you travel into central London

If you drive to an NHS appointment inside the ULEZ or Congestion Charge zone, you may be able to claim a refund.

Please phone the cashier’s office on 020 3594 1040 for assistance.

Complete your ULEZ & Congestion Charge reimbursement form [docx] 48KB