Managing your appointment
Changing or cancelling an appointment
Changing or rescheduling your appointment
If you can't attend, please let us know as soon as possible
By doing this, we can offer the slot to someone else and find a better time for you. If you’re managing an appointment for someone else, you’ll need their permission and appointment details.
You can call the number at the bottom of your appointment letter, or:
- The Royal London Hospital: 020 7767 3200 or use our live webchat displayed in the bottom righthand side of this page
- Mile End Hospital: 020 7767 3200
- St Bartholomew’s Hospital: 020 7767 3200
- Whipps Cross Hospital: 0207 767 3303
- Newham Hospital: Contact the clinic teams here
If you miss two appointments without telling us, you may be removed from the waiting list.
Inpatient and outpatient appointments
Your appointment
From diagnosis to recovery, we’re with you for every moment
Coming in for a test, treatment or check-up
If you have an appointment at one of our hospitals or clinics but don’t need to stay overnight, this is called a day or outpatient visit. This could be for a test, treatment or procedure.
When you need to stay in hospital for care
Sometimes you may need to stay overnight — for an operation, test, or so our team can look after you while you recover or receive treatment. This is called being an inpatient.
We’ve answered some of the questions you may have before, during and after your hospital stay
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Your appointment record
Secure access to your health information, all in one place
Every time you visit hospital, details of your care are added to your health record — from appointments and test results to medicines and allergies. Keeping this information in one place helps your hospital team plan and deliver your care safely.
With Patients Know Best, you can securely view:
- your hospital appointments
- your test results and letters
- information recorded about your care, such as medicines or allergies
It’s free, easy to use, and available through the NHS App or a web browser. Patients Knows Best contains your health information from May 2023.
Sign up to Patients Know Best and view your record online
Changing your appointment using webchat
Using our webchat
For appointments at The Royal London and Mile End Hospitals
If you need to change or cancel an appointment, book a blood test, get travel information, or check your outpatient details at The Royal London or Mile End hospitals, you can use our web chat service at the bottom right of the page.
Web chat is quick and simple – no waiting on the phone. Just use your phone, PC, tablet or laptop, answer a few short questions, and an agent will join the chat as soon as they’re available. You can keep browsing while you wait, and download a copy of the chat for future reference.
To use web chat, you’ll need to accept cookies on our website. If you have previously declined them, please adjust your browser settings.