Advice and support for patients and visitors

What is PALS?

PALS stands for 'patient advice and liasion service'

They are a dedicated team that offers confidential advice, support and information.

Our teams at all of our hospitals always aim to provide safe and compassionate care, so whether you have any concerns about the care you or a a loved one is receiving, or have had problems with using any services, we want to hear from you if you believe we fell short. 

We ask that you firstly try to speak to a member of staff within the ward or clinical area you are visiting as staff will do their best to resolve issues. If you are unable to resolve your issue, our PALs service will advise you and liaise on your behalf with clinical staff and managers to try to resolve your concerns.