Advice and support

We’re making hospital appointments fairer
Look out for a text message from us to remind you about your appointment.
If you can’t make it, just let us know by ringing the number in your text or contact our appointments team. We can offer your slot to someone else and find a time that works better for you. It’s your care, your call.
If you miss two appointments without telling us, you may be discharged back to your GP. These changes mean more people are seen on time and fewer appointments are wasted.
Here to listen, support and help
Our Patient Advice and Liaison Service (PALS) is a friendly, confidential service for patients, families and carers. If you have a worry, a problem, a compliment or just want to share feedback, PALS is here to help.
Often, the quickest way to resolve an issue is to talk directly with staff on your ward, clinic or department. But if that doesn’t solve things, PALS can step in — listening to your concerns, giving you advice and working with our teams to put things right.
We’ll listen carefully and respond fairly
We want every patient, carer and family member to feel confident that their concerns will be taken seriously.
If your issue cannot be resolved informally through PALS, you can make a formal complaint with our complaints team. They will listen carefully, look into what happened and provide you with a clear, fair response.
Making a complaint will not affect your care in any way. Complaints also help us learn and improve the care we provide for others.
To a member of our team
If you would like to thank our staff who care for you, sharing a message with them can help bring a lot of joy to know their hard work has made a difference.
Send them a short thank you message
Do you know someone at Barts Health who has gone above and beyond?