Patients and visitors

Patient sat in bed talking to a nurse

Inpatient and outpatient appointments

Inpatient and outpatient appointments

Your appointment

From diagnosis to recovery, we’re with you for every moment

Coming in for a test, treatment or check-up

If you have an appointment at one of our hospitals or clinics but don’t need to stay overnight, this is called a day or outpatient visit. This could be for a test, treatment or procedure.

When you need to stay in hospital for care

Sometimes you may need to stay overnight — for an operation, test, or so our team can look after you while you recover or receive treatment. This is called being an inpatient.

We’ve answered some of the questions you may have before, during and after your hospital stay

visiting guidance

visiting guidance

Visiting our hospitals

Helping you plan your visit

We welcome visitors to all our hospitals.

To help you plan your visit, we’ve created a guide with visiting times, what to expect on our wards, and ways to support your loved one during their stay.

Plan your visit to hospital

Keeping our patients and staff safe

We are here to care for you

But we will not tolerate violence and abuse

We understand that being in hospital can be stressful, and our staff are here to ensure you or your loved ones receive the best possible care.

We’re training our teams to recognise warning signs and defuse situations early, but violence and abuse will not be tolerated. Emergencies will always be treated, but any violent incidents may be noted on your record.

Some staff may wear body-worn cameras to help protect everyone. These are only switched on during an incident, and you’ll always be told before recording starts.

Footage is stored securely under the Data Protection Act. If you have any questions, please speak to the nurse in charge or a member of the security team.

V&A campaign film