Our hospitals are committed to providing safe and compassionate care.
We want all our patients, their family members and carers to have a good experience while they use our hospitals and services. We welcome feedback if you feel that the service you have received has not lived up to our high standards, and we ask that you speak to the staff at your clinic, department or ward, or our Patient Advice and Liaison Service, before making a complaint as this is the fastest way to resolve any issues.
- Royal London 02035942040
- Whipps Cross 02085356438
- Newham 02073639292
- St Bartholomew's 02034655919
How to make a complaint
*Our online form is currently down for maintenace if you would like to make a formal complaint, please take the following actions:
- Speak to the staff at your clinic/department
- Call the PALS team (hospital numbers listed above) or email the central complaints team with your name and the details of your concerns including the hospital you attended, and the service and staff involved.
- Complaints Tell us what you think about our services[pdf] 1MB
Taking your complaint further
The Parliamentary and Health Service Ombudsman investigates complaints from patients or their relatives if they receive poor service from government departments and other public bodies, including the NHS.
The NHS Complaints Advocacy Service offers free independent and confidential advice to help people make a complaint or express a concern about the trust or any other NHS service. They can provide help to make a complaint, and give advice about using the complaints system. They can offer support to help you through the complaints process.