Advice and making a complaint

Advice and making a complaint

Advice and support

Advice and support

We are committed to providing safe and compassionate care

 

We want all our patients, their family members and carers to have a good experience while they use our hospitals and services. We welcome feedback if you feel that the service you have received has not lived up to our high standards. 

We ask that you speak to the staff at your clinic, department or ward, or our Patient Advice and Liaison Service, before making a complaint as this is the fastest way to resolve any issues.

Tell us what you think of yours or your loved ones experience.

Get in touch with PALS

Get in touch with PALS

Getting in touch

The Royal London and Mile End Hospital

  • Visit us at the Patient and Family Contact Centre, 2nd Floor, Central Tower, Royal London Hospital: Monday-Friday (10am-4:30pm)
  • Call 0203 594 2040 or send an email

Newham Hospital

  • Visit us at zone 1, St Andrews Wing: Monday-Friday (9:30am-4:30pm)
  • Call 0207 363 9292 or send an email

Whipps Cross Hospital

  • Visit us at Junction 4, main building: Monday-Friday (9:30am-4:30pm)
  • Call 0208 535 6438 or send an email

St Bartholomew's Hospital

  • Visit us at KGV building, ground floor: Monday-Friday (9:30am-4:30pm)
  • Call 0203 465 5919 or send an email

Complaints

 

How to make a complaint

We have a Central Complaints Service for Barts Health Hospitals.

Management of Patients' Concerns and Complaints[pdf] 405KB

Reach us by email at BHNT.CentralComplaints@nhs.net.

Online complaint form

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Please note: If you are completing this form on behalf of a patient please include your details below.





Please note: The next set of questions allows us to monitor who gives us feedback so we can ensure everyone has equal opportunity to raise issues and concerns. You do not have to complete this section although we would encourage you to.










































Please note: Under the terms of the Equality Act 2010 a disability is defined as a ‘physical or mental impairment which has a substantial and long-term effect on a person’s ability to carry out normal day to day activities.  We welcome complaints from people with disabilities.





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Taking your complaint further

The Parliamentary and Health Service Ombudsman investigates complaints from patients or their relatives if they receive poor service from government departments and other public bodies, including the NHS.

The NHS Complaints Advocacy Service offers free independent and confidential advice to help people make a complaint or express a concern about the trust or any other NHS service. They can provide help with making a complaint and give advice about using the complaints system. They can offer support to help you through the complaints process.  

  • Email: pohwer@pohwer.net 
  • Telephone: 0300 456 2370 (charged at your standard network rate). Open from Monday to Friday 8am to 6pm (excluding bank holidays).
  • We also welcome calls via Relay UK (the national speech-to-text telephone relay service for people who are deaf, have hearing loss or speech impairment.) 
  • Text: send the word ’pohwer’ with your name and number to 81025
  • Website: https://www.pohwer.net/city-of-london