Make a complaint

Make a complaint

Advice and support

Advice and support

Making a complaint

We'll listen carefully and respond fairly

We want every patient, carer and family member to feel confident that their concerns will be taken seriously. 

We ask that you speak to the staff at your clinic, department or ward, or our Patient Advice and Liaison Service (PALS). This is usually the quickest way to resolve problems. If your concern cannot be sorted out informally, you can make a formal complaint with our complaints team.

They will listen carefully, look into what happened, and give you a clear, fair response. Your care will not be affected, and your feedback helps us improve the care we provide for others.

Making a complaint

Online complaint form

Note: Questions marked by * are mandatory


Please note: If you are completing this form on behalf of a patient please include your details below.





Please note: The next set of questions allows us to monitor who gives us feedback so we can ensure everyone has equal opportunity to raise issues and concerns. You do not have to complete this section although we would encourage you to.










































Please note: Under the terms of the Equality Act 2010 a disability is defined as a ‘physical or mental impairment which has a substantial and long-term effect on a person’s ability to carry out normal day to day activities.  We welcome complaints from people with disabilities.





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Management of Patients' Concerns and Complaints[pdf] 405KB

Email the team

Taking your complaint further

The Parliamentary and Health Service Ombudsman investigates complaints from patients or their relatives if they receive poor service from government departments and other public bodies, including the NHS.

The NHS Complaints Advocacy Service offers free independent and confidential advice to help people make a complaint or express a concern about the trust or any other NHS service. They can provide help with making a complaint and give advice about using the complaints system. They can offer support to help you through the complaints process.  

  • Email the NHS Complaints Advocacy Service
  • Telephone: 0300 456 2370 (charged at your standard network rate). Open from Monday to Friday 8am to 6pm (excluding bank holidays).
  • We also welcome calls via Relay UK (the national speech-to-text telephone relay service for people who are deaf, have hearing loss or speech impairment.) 
  • Text: send the word ’pohwer’ with your name and number to 81025
  • Visit the website