Pharmacy

Welcome to Barts Health pharmacy service. Our pharmacy is now one of the largest in the UK. We provide information and advice on all aspects of drug therapy to healthcare professionals working in the Trust’s hospitals and within the community. The service is free from commercial bias and can also be used by members of the general public.

We operate a helpline service for patients who have questions about the medications they have been given. In particular, any concerns about the type of medication, formulation, how it works for them or any side effects they may be worried about. The helpline is for all patients and is run by pharmacists working in the Medicines Information Department.

Contact us

Contact the helpline on 020 8535 6971

Email our pharmacy team

View our Trust Formularies and NICE guidelines here.

Our services are based at:

  • Mile End Hospital
  • Newham University Hospital
  • St Bartholomew’s Hospital
  • The Royal London Hospital
  • Whipps Cross University Hospital

Why choose us

We run one of the most comprehensive clinical pharmacy services in Europe and offer high quality pharmacy services, to healthcare professionals and individuals, across our London sites. Our growing number of consultant pharmacists can be contacted for expert clinical advice on medicines use. There is no commercial bias, so you can be assured of receiving impartial advice.

We are committed to offering a medicines management service that supports and delivers against the Trust’s vision and values.

Our clinical services are highly developed and the merger of Bart Health will allow a wider group of patients to have direct access to our merged pool of expertise.

Our specialist pharmacists have a great deal of experience in audit, drug evaluation and drawing up prescribing guidelines, formularies and shared care policies.

Our pharmacy team are committed to improving the health of our patients through the efficient use of resources. As part of this and where possible, we encourage patients to use their own medicines when they come into hospital.

All of our pharmacy staff are provided excellent training to ensure that they are equipped to provide a first class service for all our patients. Working with primary care colleagues, we are committed to ensure seamless care for our patients.

We run a very successful research programme and maintain strong academic links with leading universities, including City University and the University of London.

Our mission statement

To take responsibility for the appropriate use of medicines in our patients, and to enjoy working towards this goal.

Philosophy

To provide a high quality pharmaceutical service, which is responsive to patient need, and enables patients to achieve maximum benefit from their medicines.

For patients

We provide a range of high quality, professional pharmacy services at our hospitals across London. Our services include:

Academic research

The department works closely with the Department of Pharmacy at the University College London and we are looking to develop joint approaches to research and teaching through the Academic Health Science System of UCL Partners.

We support a very large programme of clinical trials, and our growing cohort of consultant pharmacists also conduct independent research. We undertake clinical pharmacy training and co-ordination, and a number of pharmacists of varying grades teach undergraduates and postgraduates at the school and on the wards. We teach supplementary prescribing to nurses and pharmacists at City University and are involved in the International MSc in Pharmacy.

Clinical pharmacy service

We have a large number of specialist pharmacists with experience in audit, drug evaluation and drawing up prescribing guidelines, formularies and shared care policies. Pharmacists run several outpatient clinics including anti-coagulation, high-risk medicines, neurology, cardiology, HIV and hepatology. In addition to our centralised service, the department has adopted a model of patient-centred pharmacy – whereby pharmacists are based on the ward, generally supported by ward-based clinical pharmacy technicians.

We have a specialist pharmacy team for patients with HIV attending the HIV Service.

Dispensing and supply

The Trust has six dispensaries and a supply service that is co-ordinated from central stores at The Royal London Hospital (Medicines Distribution Unit), Whipps Cross University Hospital and Newham University Hospital. We are moving towards technician-led organisation of these functions. Automation and a robotic storage system have helped to smooth the workflow and have resulted in faster work turnaround. Patients can receive free pharmaceutical advice.

Homecare medicine services

A Homecare Medicines Service is the delivery of certain hospital prescribed medicines directly to your home or other suitable location. If appropriate you may be offered a homecare service for your medicines which will be ordered by the clinical team looking after you. In most cases this will mean your prescribed medicines are delivered directly to your home by a trusted homecare provider. For some it may also involve some level of care taking place in your home administered by a healthcare professional.

The Homecare Medicines Patient Charter.pdf (229KB) will provide you with information on homecare medicines services. It will include the steps you will go through and what you can expect if you are new to homecare. It will also explain to you your rights and responsibilities, in line with the NHS constitution principles.

Interface work

We work closely with local commissioners. Joint formularies are being developed and we play an active role in the North-East London Medicines Management Network (NELMM).

Medicine information

The Medicine Information service provides information and advice on all aspects of drug therapy to health care professionals working in the Trust’s hospitals. The service is free from commercial bias and can also be used by members of the general public.

Our Patient Helpline operates from The Royal London and patients can speak to a pharmacist for any queries regarding their medicines between the hours of 9am until 5pm on: 0208 535 6971.

A pharmacist visits the wards every day to advise on prescribing and speak with inpatients about their medicines.

Technical services

Production – we have a fully licensed preparative services department, based at The Royal London, making total parenteral nutrition (TPN) and sterile manufactured items. We have expanded our centralised intravenous additive service both within our hospitals and to patients at home.

The licensed production unit can help external customers, such as community pharmacists, with the supply of formulations that are not commonly available. Chemotherapy doses and injectable medicines for clinical trials are prepared at St Bartholomew’s Hospital.

Quality control – this service can help with problems requiring the analysis of medicines or raw materials. A medical gas testing service is provided and the department is responsible for co-ordinating drug recalls initiated by the Committee on Safety of Medicines.

Getting your prescription

If your hospital doctor prescribes new or different medication, he/she will either write and inform your GP (who will give you a prescription) or give you a prescription to take to the hospital pharmacy.

Find your closest pharmacy by visiting the NHS Choices website.

Will I have to pay for my medication?

The standard prescription fee will be charged unless you are exempt from charges. If you are exempt, please provide proof – for example, an exemption certificate. Hospital pharmacy prescriptions are not valid for dispensing by your local community pharmacist and you should therefore collect your prescription items before you leave the hospital.

I am an overseas visitor – will I have to pay for my treatment?

Yes, the NHS charges patients from overseas, unless they are exempt. Clinic staff or the Paying Patients Office, on tel: 020 3465 5028, who can advise you about this.

Where can I find out more about charges?

There is more information available regarding NHS charges, exemptions and pre-payment options by visiting the Department of Health or NHS Choices.

Finding our pharmacies

We only accept prescriptions from our outpatient departments. Prescription charges apply unless you are exempted and proof will be required before we can supply the medicines.

We are not allowed to dispense FP10 (green) prescriptions issued by your GP or by other outpatient clinics - you will need to get these dispensed in your local pharmacy shop.

Whipps Cross

Outpatient Lloyds Pharmacy

Location: Ground floor, Outpatients building in the Yellow Zone.
Opening times: Monday to Friday, 9am-6pm
Tel: 020 8558 9056

Inpatient Pharmacy

Location: Ground floor, Outpatients building in the Yellow Zone.
Opening times: Monday to Friday, 9am-5pm, Saturday and Sunday 10am-2pm
Tel: 020 8539 5522 ext. 5729

Newham

Outpatient Lloyds Pharmacy

Location: Ground Floor, Junction 12
Opening times: Monday to Friday, 9am-6pm
Tel: 020 7474 8996

Inpatient Pharmacy

Location: Ground Floor, Junction 4
Opening times: Monday to Friday, 9am-5pm. Saturday and Sunday, 10am-1:30pm
Tel: 020 7363 8900 (option 1 – stock information queries, option 2 – inpatient supply and TTA queries)

St Bartholomew's

Outpatient Lloyds Pharmacy

Location: Ground floor, KGV Building
Opening times: Monday to Friday, 9am-6pm
Tel: 020 7600 6172

Inpatient Pharmacy

Location:  Basement, KGV Building
Opening times: Monday to Friday, 9am-5:15pm. Saturday and Bank Holidays, 10:30am-4pm
Tel: 020 3465 5875

The Royal London

Outpatient Lloyds Pharmacy

Location: Ground Floor, North Tower
Opening times: Monday to Friday, 9am-6pm
Tel: 020 7247 9297

Inpatient Pharmacy

Location: 5th Floor, South Tower
Opening times: Monday to Friday, 9am-5pm. Saturday and Sunday, 10.30am-4pm
Tel: 020 3594 2324 

Mile End

Please contact The Royal London team with any enquiries.

Tel: 020 3594 2324 

Pharmacy Patient Helpline

Tel: 020 3246 0120

The helpline is open Monday-Friday 9am-5pm. An answer phone service may be switched on at busy periods.