“Each nurse was absolutely lovely, warm and caring and they were all very gentle with my son”
Hannah from Leytonstone shares her positive experience at Whipps Cross Hospital:
“I brought Dylan, my one-week-year-old son, to Whipps Cross Hospital in January as he had a bacterial skin infection. I came into A&E and I was seen immediately by the clinical receptionist, who was very reassuring.
I barely had to wait at all before being called in to meet the paediatric nurse, who - again - was incredibly kind and took my son’s blood pressure, etc. Then a lovely young nurse walked me over to the paediatrics porter cabin - even helping me with my pram - where I was very quickly seen by a doctor and a consultant who told me he had to be kept in for intravenous antibiotics.
The doctor went out of his way to calm me down, and the consultant really took the time to help advise. This whole process only took a few hours and I felt incredibly cared for and supported throughout.
As you can imagine, I was very worried and panicked, so this efficient process made it a lot less stressful. The nurses in the porter cabin even made me tea and kept checking up on me. I also had private space to breastfeed.
We were then given (after just a few hours) a private room in Acorn ward, and over the next three nights we were really well cared for. Each nurse was absolutely lovely, warm and caring. They were all very gentle with my son and very discrete when they came in to check his blood pressure, etc.
I’d heard some negative things about Whipps cross, but I was really pleasantly surprised by the efficiency and friendliness of staff and processes. What could have been an incredibly scary and negative experience was actually quite positive (particularly now that I know my son is so much better). All the advice and tips from nurses throughout has also helped me to mother my son and ensure I’m caring for him the right way.
I was so impressed, I thought I’d share it with you.”