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New pharmacy improves access to medication at Whipps Cross Hospital

Patients at Whipps Cross Hospital can now access their medication and go home more quickly, thanks to a new LloydsPharmacy improving access to over the counter medicines.

Barts Health NHS Trust is working in partnership with Celesio UK, which includes LloydsPharmacy, to provide an additional outpatient dispensary service at Whipps Cross hospital. It follows the launch of a similar service at Newham Hospital last month. This means LloydsPharmacy now operates all four outpatient pharmacies within Barts Health NHS Trust, having provided outpatient dispensary services to St Bartholomew's and The Royal London Hospitals for the last two years.

The Whipps Cross LloydsPharmacy site officially opened at a special event on Monday 19th March. Andy Burton, Director of Community Services at Celesio UK (which includes LloydsPharmacy) said“Through our partnership with Barts Health, we have already delivered enhanced patient experience and reduced waiting times. Crucially, we have also been able to release clinical capacity for the Trust, which means their teams can spend more time on the wards helping patients that require more urgent care.”

Charlotte Bell, Deputy Clinical Pharmacy Services lead at Barts Health NHS Trust, said: “It’s great to be marking the opening of LloydsPharmacy at Whipps Cross. Central to our work is the provision of a high quality and efficient pharmacy service for all patients and working in partnership with LloydsPharmacy allows us to provide excellent clinical pharmacy care to patients on wards, in specialist areas, and for our outpatients.”

LloydsPharmacy became the first community provider of commissioned outpatient services for the NHS in 2009. They now have over 50 contracts with Trusts to provide outpatient dispensing (OPD) services.


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  1. Katherine Naidoo Thursday, 9 August 2018 at 01:37 PM

    The service is slow, when drugs were not available was told to come back, no consideration for amount of travel, health, cost etc. Would not provide prescription to enable drugs to be collected locally.
    The hospital should allow patients to collect medication at local pharmacies.
    Making people wait even longer clogs up car parks, no consideration in respect of extra parking costs.
    ON THE WHOLE VERY STRESSFULL , I have lodged a pals complaint on the matter.

  2. Graham Offord Monday, 20 August 2018 at 04:51 PM

    I was first prescribed my medication at Whipps in November 2002. Since then I have taken one 400mg tablet per day, following a consultation and the issue of a prescription every three months. For the majority of the time I collected the tablets from the pharmacy after a wait of no more than an hour. For about a year, the tablets were sent to my home by post - a great help. Now, I am told by Lloyds that they have to email Bart's and wait for a reply before they can pass the tablets to me. That email from Bart's could take 4 hours to arrive. I therefore have to return on another day to collect the tablets, a double journey which takes about 2 hours on public transport. There is no direct service from my area to the hospital. I have asked for the tablets to be sent to the Lloyds branch near my home but this was not permitted. The service is appalling.

  3. Graham Offord Monday, 20 August 2018 at 05:10 PM

    Four months ago, also a Monday, I was asked for contact details in order that I might be informed when the tablets would be ready for collection and thus save a wasted second double journey. By the Friday of that week, I phoned the pharmacy. No-one had contacted me.

  4. Barry Foxon Friday, 14 December 2018 at 02:51 PM

    The service is worse than slow! This morning I was told in a room full of waiting patients that it would take at least an hour to obtain my medication - Hopeless!! I agree with Katherine the hospital should allow patient to collect at local pharmacies!

  5. Muhammad akram Thursday, 11 April 2019 at 12:20 PM

    Service is incredibly slow, on top it didn't have full course of medicine.
    It works out more expensive to pay for parking while you wait to collect your prescription, 60 minutes delay is a bit too much to be honest.
    If this is the improved service, then further project to improve delivery of this service need to be planned.
    KFC has better display to pick up the order, can token number be made digital. Rather pharmacists have to shout for names and numbers all the time.