Celebrating 15 years of vital eye clinic support
For 15 years, the Eye Care Liaison Officer (ECLO) service at Whipps Cross Hospital has provided essential support to blind and partially sighted patients, and to those experiencing sight loss. The ECLO service, led by Kate Kotschy and in partnership with the Royal National Institute of Blind People (RNIB), has been a lifeline for patients facing difficult diagnoses, offering guidance, emotional support, and practical advice.
“When patients receive difficult news in the eye department, they need information and support to live independently,” says Kate. “It’s my job to link them to services that make this possible,” said Kate
In the past year alone, Kate has supported 548 patients and 274 relatives, offering crucial advice on living with sight loss, accessing benefits, and connecting with community resources. Her work ensures that patients at Whipps Cross have the resources they need to maintain their independence and quality of life.
Helen Rowe, ECLO Services Manager, said: “Kate’s support is invaluable. Her role goes beyond patient care—she’s an essential part of the clinic team, supporting both patients and professional staff.”
For patients like 86-year-old Philomena Rackham, diagnosed with macular degeneration, the ECLO service has been transformative. “Thanks to Kate, I continue each day as if nothing is wrong. I can still read, arrange flowers, and run my charity,” Philomena shared.
Philomena’s daughter, inspired by the support her mother received, has now joined the ECLO team at Kingston Hospital, helping patients live well with sight loss.
Kate’s work is a shining example of the impact ECLOs make. As Senior Optometrist Gaya Ivanov noted, “Without an ECLO, much of the vital support our patients need would not be possible.”
The ECLO service at Whipps Cross continues to grow and evolve to meet the needs of patients, linking them to services that help them live independently and with dignity.
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