Faster and better WiFi is now available | Our news

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Faster and better WiFi is now available

Faster and better WiFi is now available for patients in all our main hospitals.

Thanks to funding from NHS England, we have worked with a new provider, WiFi Spark, to install a brand new system that will enable patients and visitors to easily browse the internet and send messages free of charge.We hope that providing the public with this service will not only be useful in its own right, but help reduce tensions in our emergency departments when people are distressed and want to contact friends and relatives, or just be distracted while they are waiting for treatment.

Unlike its clunky predecessor, there’s no time limit on use of the new system, and we have expanded capacity in order to ensure continuous access for as many users as possible.

However, it cannot support streaming movies or high-intensity computer games. A separate project is in the pipeline to deliver bedside patient entertainment as part of our facilities management contract with Serco, and now the improved WiFi system is up and running we hope this will come on stream soon.

The Wifi can be accessed by completing the following steps:

  • Connect to NHS Wi-Fi' wireless network
  • Open your web browser
  • From the welcome page, accept the terms and conditions
  • Browse the internet and send and receive emails

If you encounter any problems please call the 24/7 helpdesk on 0344 848 9555.

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  1. Pathology Friday, 8 March 2019 at 03:44 PM

    When will you be installing wifi throughout the Pathology and Pharmacy building at RLH?

  2. Paul Matovu Friday, 22 March 2019 at 07:48 AM

    A welcome development long over due. Well done.

  3. Mich Saturday, 20 April 2019 at 11:25 PM

    I'm at Whipps Cross and sometimes at Royal London. I'm not receiving any wifi. It doesn't even show up on my wifi list

  4. Adil Hasnain Wednesday, 1 May 2019 at 02:42 AM

    I am having problems with both my staff wifi and my NHS Wifi from my phone

  5. Gail O'Rourke Tuesday, 11 June 2019 at 06:24 PM

    No Wi-Fi on Faraday Ward during May '19.