Advice and support

Photo of staff member talking from a desk
Two people having a conversation in the hospital garden

What is PALS?

PALS stands for 'patient advice and liasion service'

They are a dedicated team that offers confidential advice, support and information.

Our teams at all of our hospitals always aim to provide safe and compassion care, so whether you have any concerns about the care you or a a loved one is receiving, or have had problems with using any services, we want to hear from you if you believe we fell short. 

We ask that you firstly try to speak to a member of staff within the ward or clinical area you are visiting as staff will do their best to resolve issues. If you are unable to resolve your issue, our PALs service will advise you and liaise on your behalf with clinical staff and managers to try to resolve your concerns.

Get in touch

How to get in touch with PALS

In person

Visit our drop in service at the following locations:

  • The Royal London and Mile End –  the Patient and Family Contact Centre, ground floor, Stepney Way atrium, 10am-4.30pm, Monday-Friday
  • Newham University Hospital – zone 1, St Andrews Wing, 9.30am-4.30pm, Monday – Friday

Click here for accessibility information

  • Whipps Cross University Hospital – junction 4 in the main building, 9.30am-4.30pm, Monday – Friday

Click here for accessibility information

  • St Bartholomew's Hospital - KGV building, ground floor, 9.30am-4.30pm, Monday-Friday

Over the phone or by email                                                                                                                      

The Royal London and Mile End hospitals 

Whipps Cross Hospital                               

  • 0208 535 6438   (please note this is the PALS team contact number)                                                        
  • WXpals.bartshealth@nhs.net

Newham University Hospital                 

  • 0207 363 9292                                                              
  • nuhpals.bartshealth@nhs.net

St Bartholomew's Hospital                                          

  • 0203 465 5919                                                               
  • SBHpals.bartshealth@nhs.net

We try to answer all calls in person, but if all our staff are busy with other patients, you may get a voicemail message – do leave a message as we’ll get back to you as soon as we can.

If you need urgent advice outside of PALS opening times, you can contact the main hospital switchboards and ask to speak to the site manager.