Barts Health is leading the way in quality care | Our news

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Barts Health is leading the way in quality care

Staff at Barts Health say that the quality of care provided to patients at the organisation is above average, according to results of a national NHS staff survey released today.

The results of this year’s anonymous national staff survey show significant improvement in five of ten areas scored across the Trust’s five hospitals, with no reduction in scores for any area.

The Trust also does better than the rest of the country in three areas, including the quality of care provided to patients, quality of staff appraisals and fostering a culture of safety.

However, whilst there is much improvement there are also areas that require attention, with a higher than average number of staff reporting having experienced bullying and harassment.

In response, any colleague who reports that they have experienced instances of violence or aggression are now quickly followed up to offer support. Staff who have benefited report feeling cared for, saying that it has assisted them to feel prepared to return to work.

Making safety at work a key priority, training will begin shortly which will help staff to further develop skills in personal safety and de-escalation of volatile situations in an effort to reduce the number of violent instances.

The Trust also acknowledges that it has more to do to improve its Workforce Race Equality Standards, and will build on the success of its career workshops to improve opportunities for all. Focusing on personal effectiveness, career planning and job interview preparation, over a quarter of the 350+ employees who have so far participated have been promoted or moved up a pay band as a result.

Alwen Williams, Chief Executive of Barts Health NHS Trust said: “I am incredibly proud of our dedicated staff who do a fantastic job of providing safe and compassionate care to our East London community. We have already achieved a huge milestone this year by coming out of special measures of quality.

"Our staff survey results show that we are improving the care we deliver to patients. We will continue to listen, and implement the improvements needed to make Barts Health an even better place to work for all.”

To view the full results of the 2018 NHS Staff Survey visit:


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