Learning from high-end restaurants to improve patients’ experience | Our news

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Learning from high-end restaurants to improve patients’ experience

We're turning to Michelin Star restaurants to help serve up new ideas to improve our patients’ experience.

Alongside the University of Greenwich and Imperial College London, we are undertaking an innovative study to better understand how restaurants – including Heston Blumenthal’s The Fat Duck – give their guests a 5-star experience.

The key learnings will then be translated into recommendations that NHS services and hospitals can then adapt and implement to improve patients’ experience.

Let Me Take Care of You from Paul William Craddock on Vimeo.

Barts Health has some of the best patient outcomes in the NHS, consistently recording fewer deaths in its hospitals than would be expected for the specialist care it provides. However, the Trust wants to make its patients’ time - from the moment they enter hospital through to when they are discharged - as good as possible and believes the emphasis high-end restaurants place on diners’ experience may provide real, unique opportunities to learn and improve services.

So, how will it work? Expert researchers from the University of Greenwich and Imperial College London will spend time observing top restaurants as well as hospital wards and waiting areas. In June, members of the public will have the opportunity to attend unique events where they can experience first-hand some of the key techniques that were observed in both settings.

The events will take place on:

  • Monday 4th June (5-8pm) - Westminster Kingsway College, London
  • Thursday 14th June (4-7pm) - The Infirmary Museum, Worcester
  • Saturday 16th June (11AM-3pm) - Glasgow Science Centre, Glasgow
  • Monday 18th June (6:30-8:30pm) - Chelsea and Westminster Hospital, London
  • Monday 25th June (2-7pm) - Royal College of Nursing, London   

Members of the public who wish to attend one of the events are to email: Sharon.Weldon@bartshealth.nhs.uk

Dr Sharon Weldon, Nurse Research and Education Lead at Barts Health NHS Trust and the University of Greenwich, and Honorary Research Fellow at Imperial College London, said: “We are always looking for exciting new ways to improve patients’ experience. Michelin Star restaurants invest so much time in understanding what makes a great experience for their guests and we think there will be lots we can learn.”



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