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Advice and support

At Barts Health, we offer a range of advice, information and support services for our patients, carers and visitors.

These services include the Patient Advice and Liaison Service (PALs), our interpretation service, information on how to book patient transport and also details on how to make a formal complaint.

We also believe it is important to help patients, relatives and carers meet their religious, spiritual and pastoral needs during their stay in our hospitals and have a dedicated chaplaincy team which operates across our sites.

Tell us your story

We want to hear your story about your experience in using our services.

Your story can be used to help us to understand our patients’ and carers’ perspective of health care, find out how you can tell us your story.

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