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Getting the right care this winter

Stay well this winter

It's important to look after yourself, especially during the winter. Cold weather can be seriously bad for your health. At the first sign of a winter illness seek advice from a pharmacist. 

If you start to feel unwell, even if it's a cough or a cold, don't wait until it gets more serious. Seek advice from your pharmacist. And make sure you get your prescription medicines before your pharmacy or GP practice closes for Christmas.

Click here to find a pharmacy near you.

Healthcare needs and urgent medical care this winter

Contact your local GP practice as the first port of call for the majority of healthcare needs and urgent medical problems. 

Local practices will be open with their normal opening hours during the festive period, with the exception of bank holidays – where patients should call 111 if they need urgent care. 

NHS 111

NHS 111 is available across the whole of England making it easier for you to access urgent healthcare services when you need medical help fast.

It is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. 

When should you call NHS 111?

  • You need medical help fast, but it’s not a 999 emergency
  • You don’t know who to call for medical help or you don’t have a GP to call
  • You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate; or
  • You require health advice or reassurance about what to do next

How does NHS 111 work?

  • When you call 111 you will be assessed by fully trained advisers who are supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms and give you the healthcare advice you need or direct you straightaway to the local service that can help you best.
  • If the NHS 111 team think you need an ambulance, they will send one immediately.

For more information on emergency and urgent care services visit NHS Choices.

NHS 111 infographic

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