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Our progress

Every day, we treat over 6,000 patients across our hospitals, and we’re committed that they all receive safe and compassionate care. 

In 2015, we published an ambitious improvement plan to tackle issues identified by the Care Quality Commission. After re-inspecting Whipps Cross and The Royal London in July 2016, the Care Quality Commission has published separate reports on the quality of care.

The reports present the findings of the re-inspections, and represent an important milestone on our improvement journey to deliver safe and compassionate care.

Both reports show that we have made real improvements; the quality of the care we provide to our patients is getting better all the time.

Our 2016 inspection at Whipps Cross

• One-third of the individual CQC ratings are now “good” and more than half have improved their rating.
• Services for children and young people improved from Inadequate to Good
• Urgent and emergency services improved from Inadequate to Requires Improvement
• Medical care improved from Inadequate to Requires Improvement
• Maternity and gynaecology improved from Requires Improvement to Good
• End of life care improved from Inadequate to Requires Improvement

WX Whole Grid gif CQC 2016

Our 2016 inspection at The Royal London

• Overall our hospital improved from Inadequate to Requires Improvement
• Critical care scored Outstanding for the ‘caring’ domain and retained its Good rating overall
• Surgery improved from Inadequate to Requires Improvement
• Services for children and young people moved from Inadequate to Requires Improvement
• End of life care moved from Inadequate to Requires Improvement

CQC outstanding gif 2016

The CQC has maintained the overall rating of Whipps Cross Hospital as inadequate, but inspectors recognised the significant improvement since their last visit with one-third of the individual ratings classified as “good”. More than half of the individual CQC ratings have improved since the last visit in 2014.

We're getting better all the time

Since the CQC inspected us in July, we've continued to make improvements across our hospitals. 

CQC infographic 2016

Read our Twitter chat to find out how we're #GettingBetter

CQC Twitter chat 2016

Read our Twitter chat about the CQC and our improvement journey 

Panel members:
Alwen Williams, chief executive
Mike Smeeton, managing director of Whipps Cross
Jackie Sullivan, managing director of The Royal London

Our journey to deliver Safe and Compassionate care

Click here to read our safe and compassionate improvement plan

S&C2 cover 

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