St Bartholomew’s chemotherapy unit has become the first in London to be given the coveted Macmillan Quality Environment Mark for providing exceptional patient experience.
The award looks at support for patients who are undergoing chemotherapy, the comfort and wellbeing of patients while they are being cared for, the accessibility of the environment, choice and control for patients and the overall support they receive.
Macmillan Cancer Support assessors found that the quality of service displayed at St Bartholomew’s met their very high standard and awarded the mark to a London NHS chemotherapy unit for the first time.
Michael Harrison, lead chemotherapy nurse at St Bartholomew’s Hospital, said: “We spent a lot of time talking to our staff and, importantly, our patients about understanding what needs to be improved. It is thanks to our staff that we have made comprehensive changes to induction packs – this has helped new team members get up to speed. Our patients have helped us introduce small changes to the food available at the unit and we have introduced patient story sessions where people can share their experiences.”
“We have also used patient feedback to put together a multi-disciplinary team to tackle the delays at the pharmacy and in blood test results.
“I am proud of what we have achieved and I want to thank every member of the team and patients for their support on this improvement project.”
To find out more about the work of Macmillan Cancer Support, visit: www.macmillan.org.uk
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NOTES TO EDITORS
With a turnover of £1.4 billion and a workforce of around 16,000, Barts Health is the largest NHS trust in the country, and one of Britain’s leading healthcare providers. The Trust’s five hospitals – St Bartholomew’s Hospital in the City, including the Barts Heart Centre, The Royal London Hospital in Whitechapel, Newham University Hospital in Plaistow, Whipps Cross University Hospital in Leytonstone and Mile End – deliver high quality compassionate care to the 2.5 million people of East London and beyond.