We use iWantGreatCare as a way of supporting patients to rate and review their care through a wide range of channels.
We know that the best way to improve our services is by actively listening, understanding and responding to the people who use them. This year, we started using iWantGreatCare to help us respond quickly to real-time feedback from our patients.
Compliment our staff for quality care
If you are happy with the care you have received and your experience of our services please do let us know. Appreciative comments are passed on to staff. Many patients and relatives are also kind enough to pass on their thanks through cards to staff that have provided their care and we ensure these are passed on to the relevant team or individual. You can provide our staff with a compliment or comment by contacting our patient advice and liasion service. Alternatively you can:
We also have an annual awards ceremony where staff who have gone the extra mile to provide quality care for our patients are recognised for their work. To nominate an indiviudal or team for an award please complete an online form available on the Barts Health Heroes page.
Raise a concern about your care
Our staff do everything they can to make sure patients are treated properly and promptly, and in a caring and compassionate way - but if you are concerned about something or have a complaint or suggestion to make, please let us know.
What can I do if I have a problem in the hospital?
As soon as possible, you should tell someone close to the cause of the problem, such as the doctor, nurse, receptionist or ward sister. In many cases it will be possible to sort out the problem straightaway. Please be assured that complaining will have no negative impact on your treatment or care.
If you would prefer to talk to someone who is not involved in your care, please contact the patient advice and liaison service.
Share your experience
We also encourage all those who use our services to share their experiences on Patient Opinion or via NHS Choices or engage with us via Twitter and Facebook.
In all cases we are committed to listening, understanding and responding to the needs of the communities we serve and welcome your feedback.